Family Readiness Support Assistant Feature Story

By Candice Bryan-Broe | VTNG Family Programs | Dec. 31, 2019

Here at Family Programs, we have been pushing team building. We have over 30 contractors in Family Programs alone, and we have been trying to encourage collaboration across all of our different programs. One of our team building activities was to do some festive baking in our family programs kitchen. Over the last few days we brought goodies to service members, contractors and technicians thanking them for everything that they have done to help support our military community. At first it was really awkward and most people thought that we were asking for money or doing some kind of fundraising. When they realized that all we wanted to do was give them a treat and say thank you, the mood completely changed.
This made me think, complete and sincere gratitude does not need to come in a big box and be worth hundreds of dollars. Sometimes, it’s just the little time that you put into making some Rice Krispy treats and a smile that lets people know they are appreciated. For everyone out there that helps support our Military Community… to all the personnel, volunteers, family members, to the service members that volunteer out of uniform, and all the community partners…I would like to extend a sincere thank you for all that you do. It’s the kindness and determination of people like you that make Vermont one of the best places to work and live.
Thank you so much

Senior Family Readiness
Support Assistant

Candice Bryan-Broe 

Office: (802)-338-3652
Camp Johnson
Colchester, VT

Family Readiness
Support Assistant

Michaela LaCoss

Office: (802)-338-4317
86th IBCT
Camp Ethan Allen
Training Site Jericho, VT

The mission of the Family Readiness Support Assistant (FRSA) is to maintain the continuity and stability of Family Readiness Groups (FRGs) as units undergo changes in volunteers and leadership. Operationally, the FRSA provides administrative and logistical support to commanders, rear detachment commanders, and volunteer FRG leaders. Taking the administrative burden off the volunteers allows FRG leaders to concentrate on performing outreach to Soldiers and their Family in the command, thus preserving stability on the home front, during periods of deployment as well as peace time.

Family Readiness Training Information

Michaela offers the following training opportunities upon request (contact Michaela at 802-338-4317 or to request a training date and time). She is available to offer the training listed below between 9 am and 3 pm on regular work days.  She also has availability most Monday and Tuesday evenings after 5:30 pm.

Overview of Key Caller Role/Phone Tree Caller training
This training will consist of two modules:
• Overview of Key Caller Role discussion points – Purpose of the FRG Phone Tree, Key Caller’s Responsibilities, How to prepare for the role, key caller’s resources and tips for success
• Phone Tree Caller Training goes into the topics listed below in much finer detail. Topics that will be discussed will be How the phone tree works, Privacy & Confidentiality, Sample Script, Dealing with people in Crisis, and Sample phone tree log.

Social Media for Units
This module is designed to give the volunteer a more thorough look into the National Guard Social Media Policy, General OPSEC/Privacy Tips and Social Media Resources.

Customs, Courtesies, Ceremonies, and Traditions
The learner will understand and exhibit appropriate behavior in accordance with proper military customs, courtesies and protocol in daily military life leading to personal satisfaction and a sense of belonging.

Candice will be offering the following training opportunities upon request (contact Candice at 802-338-3652 or to request a training date and time). She is available to offer the training listed below between 9 am and 3 pm on regular work days.  She also has availability most Wednesday and Thursday evenings after 5:30 pm.

Putting It In Perspective
How many times do we over-think things or take issues to a catastrophic level unnecessarily?  During this session, participants will learn to take situations from worst case scenarios to best case scenarios to what makes sense scenarios.  Putting It In Perspective is designed to guide us to more accurate thinking.  Learn to “ease your anxiety and fear or embarrassment” by establishing a pattern of realistic optimism, staying alert to the actual threat and taking advantage of opportunities.

Crisis Intervention
Review the characteristics of a crisis; discuss crisis response procedures; specify what is and what is not the Commander, RDC and FRGs role in a crisis situation.

Avoiding Thinking Traps
This course details the eight major thinking traps that tax our resilience.  Participants will identify the 2 or 3 patterns they fall into and as a group we will figure out strategies that will help you get out of those traps.  Learning what thinking traps are will aid in hold you back from inaccurate assumptions that are so costly to your resilience.

Downloadable Files