Family Readiness Support Assistant Feature Story

By Michaela LaCoss | VTNG Family Programs | Aug. 3, 2020

Hello Friends!
For those of you who aren’t aware, the Family Readiness Support Service contract is sun setting at the end of August 2020. This means that there will no longer be Family Readiness Support Assistants however, the Military and Family Readiness Specialists will take over this role and will continue to provide support to Volunteers and Units!
To all of my volunteers, commanders, and military points of contact – THANK YOU! Thank you for welcoming me to be part of your team and to assist you and your Family Readiness Groups. I am deeply humbled by your kindness and support.
Don’t worry, you’re still stuck with me for a while! I happily have the pleasure of being a Temporary Military and Family Readiness Specialist to assist with the transition to the new program! I absolutely adored being a FRSA for the Vermont Army National Guard and I am thrilled to be able to continue to be part of Family Programs!


Family Readiness
Support Assistant

Michaela LaCoss

Office: (802)-338-4317
86th IBCT
Camp Ethan Allen
Training Site Jericho, VT

The mission of the Family Readiness Support Assistant (FRSA) is to maintain the continuity and stability of Family Readiness Groups (FRGs) as units undergo changes in volunteers and leadership. Operationally, the FRSA provides administrative and logistical support to commanders, rear detachment commanders, and volunteer FRG leaders. Taking the administrative burden off the volunteers allows FRG leaders to concentrate on performing outreach to Soldiers and their Family in the command, thus preserving stability on the home front, during periods of deployment as well as peace time.

Family Readiness Training Information

Michaela offers the following training opportunities upon request (contact Michaela at 802-338-4317 or to request a training date and time). She is available to offer the training listed below between 9 am and 3 pm on regular work days.  She also has availability most Monday and Tuesday evenings after 5:30 pm.

Overview of Key Caller Role/Phone Tree Caller training
This training will consist of two modules:
• Overview of Key Caller Role discussion points – Purpose of the FRG Phone Tree, Key Caller’s Responsibilities, How to prepare for the role, key caller’s resources and tips for success
• Phone Tree Caller Training goes into the topics listed below in much finer detail. Topics that will be discussed will be How the phone tree works, Privacy & Confidentiality, Sample Script, Dealing with people in Crisis, and Sample phone tree log.

Social Media for Units
This module is designed to give the volunteer a more thorough look into the National Guard Social Media Policy, General OPSEC/Privacy Tips and Social Media Resources.

Customs, Courtesies, Ceremonies, and Traditions
The learner will understand and exhibit appropriate behavior in accordance with proper military customs, courtesies and protocol in daily military life leading to personal satisfaction and a sense of belonging.

Candice will be offering the following training opportunities upon request (contact Candice at 802-338-3652 or to request a training date and time). She is available to offer the training listed below between 9 am and 3 pm on regular work days.  She also has availability most Wednesday and Thursday evenings after 5:30 pm.

Putting It In Perspective
How many times do we over-think things or take issues to a catastrophic level unnecessarily?  During this session, participants will learn to take situations from worst case scenarios to best case scenarios to what makes sense scenarios.  Putting It In Perspective is designed to guide us to more accurate thinking.  Learn to “ease your anxiety and fear or embarrassment” by establishing a pattern of realistic optimism, staying alert to the actual threat and taking advantage of opportunities.

Crisis Intervention
Review the characteristics of a crisis; discuss crisis response procedures; specify what is and what is not the Commander, RDC and FRGs role in a crisis situation.

Avoiding Thinking Traps
This course details the eight major thinking traps that tax our resilience.  Participants will identify the 2 or 3 patterns they fall into and as a group we will figure out strategies that will help you get out of those traps.  Learning what thinking traps are will aid in hold you back from inaccurate assumptions that are so costly to your resilience.

Downloadable Files